Returns

Return or exchange of your order is possible within 14 days without giving any reason.

Free returns are possible from the Netherlands, Belgium, Luxembourg, Germany and Austria. You will receive a return label with your order. The package can be handed in at a DHL Service Point.

Return address (no free returns):
Osira B.V.
Raadhuislaan 27A
5341 GL Oss
The Netherlands

Please state the order number with the return shipment.

Within 14 days after receipt of the order you may let us know that you wish to return (part of) the order. Sending back the product is sufficient. You can also do this by sending an email to contact@osira-shop.nl. In that case you have 14 days to return the shipment. The purchase amount will be credited and refunded within 14 days of receipt the returned product. If we suspect that articles have been used or damaged, we have the right to refuse returns and/or to credit only part of the purchase price. Subsequently, the amount paid for the item, less the reduction in value due to damage, will be refunded to you within 14 days of receipt of the returned product.